Changes within 30 days of departure are charged $50.00 per person. If the change results in a cancellation of previously confirmed services, then the following cancellation penalties will apply for those respective services. If cancellation is received in writing by Central America Travel S.A at least 30 to 45 days prior to departure, a full refund will be made, minus a $75.00 administrative charge per person plus the applicable supplier cancellation fees. For cancellations received within 15 to 30 days of departure a 50% cancellation penalty will be imposed. No refunds will be made less than 15 days prior to reservation date.
Any claims for refunds must be made IN WRITING within 30 days of scheduled return. All negotiable vouchers must accompany the claim. No refunds will be made for features included in our itineraries that travelers chose not to take part in. No refunds will be made for missing transfers or sightseeing tours due to changes or delays in airline schedules. Central America Travel S.A will not refund any money for changes in travel arrangements made by the traveler after the departure date. Any service issue affecting the quality of the guest's hotel stay must be addressed directly with the hotel's management at the time the issue arises since refunds cannot be given for such inconveniences.
All payments must be made in U.S. Dollars, and made payable to Central America Travel S.A. Visa, MasterCard & American Express credit cards are accepted by Central America Travel S.A. In any case where the client does not have the proper funds at the moment that any payment is due, Central America Travel S.A will contact the client and all items of booking or reservation will be held for 48 hours before being cancelled.
Central America Travel S.A will not disclose any of your Personal Information to third parties. All information we recieve from you will be used only to confirm your vacation package or itinerary and at times to let you know about or services. All credit card information recieved from our clients is sent by the customer through a secure socket layer credit card form that is encrypted to insure maximum security for our customers. We do not sell your data to third parties.
We also instruct our staff as per our Internal Labor Code to be discrete and do not reveal any personal information to anyone except the person whose name is the reservation under.